Refund and Cancellation Policy

KASHNEEYA NAYAUJALA MARKETING PRIVATE LIMITED
Last Updated: 08 August 2026

KASHNEEYA NAYAUJALA MARKETING PRIVATE LIMITED provides online educational and coaching services to students from 1st Standard to 12th Standard.

This Refund and Cancellation Policy explains the conditions applicable to cancellation, refund, course access, and payment-related requests.

1. Course Enrollment

Once a student successfully enrolls in a course and payment is confirmed, the Company may provide access to online classes, educational content, study materials, assessments, or other course-related services.

Users should carefully review the course details, duration, fees, and features before making payment.

2. Refund Eligibility

Refund requests may be considered where:

– The Company is unable to provide the enrolled service due to a reason attributable to the Company.
– A duplicate payment has been made accidentally.
– A payment has been successfully deducted but the enrollment has not been created due to a technical/payment-processing issue.
– A refund is otherwise required under applicable law.

Any approved refund will be processed through the appropriate payment method, subject to applicable payment-processing timelines.

3. Non-Refundable Situations

Unless otherwise required by applicable law or expressly agreed by the Company, fees may not be refundable in situations including:

– The student has already accessed or substantially used the course or educational content.
– The student has attended online classes.
– The student has downloaded or accessed study materials.
– The student decides not to continue the course after enrollment.
– The student fails to attend scheduled classes.
– The student does not use the course during its validity period.
– The user changes their mind after purchasing the course.
– The account is suspended or terminated because of violation of Company Terms and Conditions.

4. Cancellation Request

A cancellation/refund request should be submitted through the Company’s official contact details.

The request should include:

– Student’s name.
– Registered mobile number/email address.
– Course name.
– Enrollment/order ID, if available.
– Payment date.
– Reason for requesting cancellation/refund.
– Relevant payment proof, where applicable.

5. Duplicate or Failed Transactions

If money has been deducted from the user’s bank account but the course enrollment is not successfully created, the user should contact the Company with the relevant transaction details.

After verification, the Company may process the refund or coordinate with the relevant payment service provider, as applicable.

6. Refund Processing

Where a refund is approved, the amount will generally be refunded through the original payment method or another appropriate method permitted by the payment provider.

The actual time taken for the refund to reflect in the user’s account may depend on the bank, payment gateway, or financial institution.

7. Course Transfer

At the Company’s discretion, and subject to course availability, a student may be permitted to transfer from one course/batch to another instead of receiving a refund.

Any applicable conditions will be communicated at the time of such request.

8. Promotional Offers and Discounts

Courses purchased under special promotional offers, discounts, scholarships, or limited-period schemes may have specific refund or cancellation conditions.

Such conditions will be communicated with the relevant offer wherever applicable.

9. Technical Issues

If a student faces genuine technical difficulty accessing a paid course, the student/parent should contact our support team.

The Company will make reasonable efforts to resolve verified technical issues. Technical access problems will not automatically constitute eligibility for a refund.

10. Changes to Refund Policy

The Company may update this Refund and Cancellation Policy from time to time.

The latest version published on the Company’s website will apply to future transactions, subject to applicable law.

11. Contact for Refund Requests

For refund or cancellation-related queries, please contact:

KASHNEEYA NAYAUJALA MARKETING PRIVATE LIMITED
Website: kashneeyanayaujala.com
Email: support@kashneeyanayaujala.com
Phone: +91 9335138802
Registered Office: 36/A , SHANTIPURAM CHAURAHA, PHAPHA MAU, PRAYAGRAJ, 211013